Our professional services, training, and support teams, are all dedicated to your success. Connect with us to discover how we can assist you with your migrations, integrations, and daily operations.
We are invested in our users. We want you to be successful. Over the years, we have identified training as one of the most meaningful components of user success and thus user happiness. Every user has backflow program goals and daily tasks. You need your data to work for you and the key is to know how to use the software. New users want to know how to enter data in a very short time the user is ready to more on to more sophisticated tasks. We work with you from the day you start and continue to work with you as long as you are a user. We identify where you are and we help you get to where you want to go. We work with you to accomplish your learning curve and our patience and respect makes the process enjoyable and successful.
We train any and all utility personnel who are interested in learning how to use the software. Our training is custom-tailored for each audience. We train users on the day-to-day use of the software to meet their program tasks and needs. We train managerial personnel on how to best gain access to the data they need, maximize the program’s performance, and plan for the future. We work with IT folks to help them understand the technology of the program, including data integrations.
We train differently than anyone in the industry; we train using the user’s data. We take a backup and load it on our trainer’s computer. This allows the trainer to see what the user is seeing. The trainer is able to answer questions specific to the user’s system, while helping the user standardize and normalize their data. This type of training is invaluable and is included in the standard support agreement.